Use token numbers for walk-ins and bookings
Assign sequential tokens at registration so patients know their place. Reception issues the next token in under 10 seconds—call tokens in order instead of arbitrary “who came first” disputes.
Separate queues per doctor
Multi-doctor clinics need doctor-wise token sequences. Each physician sees their own waiting list without cross-talk at reception.
Prepare billing before the patient leaves
When consultation and pharmacy charges are ready as the visit ends, the final desk stop takes under 30 seconds—not a second queue at closing time.
Measure wait time and iterate
Daily appointment and token reports show peak hours. Owners adjust staffing or slot lengths based on data, not guesswork.
