Support

Last updated: 2026-06-25

We're here to help you get the most out of UseClinicConnect—from onboarding and training to troubleshooting and feature feedback. Reach us through any of the channels below.

1) Support channels
  • Email: support@useclinicconnect.com — best for detailed questions, screenshots, and non-urgent requests.
  • WhatsApp: +91 9446391172 — quick questions, demo requests, and onboarding help.
  • Contact form: Contact us — submit a message and we'll route it to the right person.
  • In-app (logged-in users): use the Support link in your account menu for workspace-related issues.

We support clinics in English and Malayalam.

2) Business hours
  • Monday – Saturday: 9:00 AM – 7:00 PM IST (Indian Standard Time)
  • Sunday & public holidays: limited coverage; urgent production issues are prioritized when reported.
  • Messages received outside business hours are queued and answered on the next working day.
3) Response targets

We aim to respond as quickly as possible. Typical targets (not guaranteed SLAs):

  • Critical (service down / data loss risk): within 4 business hours
  • High (major feature blocked): within 1 business day
  • Normal (how-to, configuration, minor issues): within 2 business days
  • Low (general questions, feedback): within 3 business days

Enterprise or custom maintenance agreements may include enhanced response times. See our Terms of Service for plan-specific details.

4) Bug reporting

Found something that isn't working as expected? Help us fix it faster:

  • Email support@useclinicconnect.com with subject line Bug: followed by a short summary.
  • Include steps to reproduce, expected vs. actual behavior, and screenshots or screen recordings if possible.
  • Note your clinic name, user role, browser/device, and approximate time the issue occurred.
  • For urgent production bugs, mention URGENT in the subject or reach us on WhatsApp.

We triage reports by severity and will keep you updated on status and resolution.

5) Feature request process
  • Send feature ideas to support@useclinicconnect.com with subject line Feature request: and a brief description.
  • Explain the workflow problem you're trying to solve and who on your team would benefit.
  • We review requests regularly and prioritize based on customer impact, alignment with our roadmap, and feasibility.
  • Popular or pilot-clinic-driven requests may be fast-tracked; custom development can be scoped under a separate agreement.
  • We'll acknowledge receipt and follow up if we need more detail or when the feature ships.

Ready to get started? Book a demo or message us on WhatsApp.