Security

UseClinicConnect is built for clinics that handle sensitive patient and pharmacy data. This page summarizes how we protect your clinic workspace. For contractual details, see our Terms of Service and Privacy Policy.

1) Daily backups

• Clinic data is backed up on a daily schedule with encrypted storage.
• Backups are retained on a rolling basis so we can recover from accidental deletion or corruption.
• Backup access is restricted to authorized personnel on a need-to-know basis.

2) HTTPS

• All traffic to UseClinicConnect is served over HTTPS (TLS).
• HTTP requests are redirected to HTTPS.
• We use industry-standard encryption in transit between your browser and our servers.
• Network protections help mitigate common web threats.

3) Patient documents

• Lab reports, imaging, ECGs, and referral letters are stored securely—not as open public links.
• Staff must be signed in to your clinic workspace to preview or download documents.
• Documents are protected at rest and in transit.
• Deleted documents can be restored for 30 days before permanent removal.

4) Separated clinic data & role-based access

• Securely separated clinic data with role-based access—each clinic’s records stay in its own workspace.
• Each user is assigned a role (e.g., admin, doctor, reception, pharmacy) with access limited to what they need.
• Clinic administrators manage user accounts and can deactivate access when someone leaves.
• We recommend unique logins for every staff member—shared credentials weaken accountability.

5) Audit logs

• Key actions are recorded in audit trails to support accountability.
• Login events are tracked to help detect unusual access patterns.
• Audit data is retained for a defined period and purged on a rolling schedule where appropriate.
• Clinic admins can review activity relevant to their workspace; contact us if you need export assistance.

6) Reliability & recovery

• We monitor the service so we can respond quickly when issues arise.
• In the event of an incident, we prioritize restoring service and communicating status to affected customers.
• Daily backups support recovery from accidental data loss or corruption.

7) Data ownership

• Your clinic owns the data you enter into the workspace—patients, prescriptions, pharmacy records, and related documents.
• We process that data only to provide and improve the service, as described in our Privacy Policy.
• On request or at the end of your subscription, we can help with data export in a standard format.

Questions about security? Email support@useclinicconnect.com.